Privacy Policy

Effective Date: 08/01/2025

Omelyana Towing, LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including through SMS communications.

We collect personal information such as your name, phone number, email address, and service details needed to provide towing or roadside assistance. In addition, we may collect SMS opt-in status, messaging preferences, and certain technical information related to your device and mobile carrier when you interact with our SMS services. This information is used to deliver our services, communicate with you, send notifications, improve our operations, and comply with legal obligations.

We use your personal information to provide towing and roadside services, communicate updates about your requests, and send you important notifications. These notifications may include appointment reminders, delivery updates, verification codes, customer care responses, security alerts, and promotional offers. This helps us ensure that you stay informed while we deliver our services as effectively as possible.

SMS Privacy Policy: We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your personal data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services. This may include platform providers, phone companies, and vendors who assist us in the delivery of text messages.

Messaging Terms & Conditions: By providing your phone number and opting in, you agree to receive informational and marketing messages from Omelyana Towing, LLC. These messages may include customer care communications, security alerts and verification codes, promotional offers and discounts, as well as service notifications. Message frequency may vary, and message and data rates may apply depending on your carrier. For assistance, you can reply HELP, email us at admin@omelyanatowingllc.com, or call us at (425) 236-7706. You may opt out at any time by replying STOP.

We do not sell your personal information. We may, however, share your information with trusted service providers who help us operate our business, including towing vendors, payment processors, and messaging platforms. These partners only receive the information necessary to perform their role in supporting our services.

To protect your information, we use reasonable technical, administrative, and physical safeguards to prevent unauthorized access, disclosure, or misuse of your personal data. Although no system is completely secure, we work to ensure that your information is protected to the best of our ability.

Depending on your location, you may have certain privacy rights, such as the right to access and update your information, the right to opt out of marketing communications, and the right to request the deletion of your data when legally permissible. To exercise these rights, you can contact us by email at admin@omelyanatowingllc.com or fill out the form below.

From time to time, we may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. When updates occur, we will post the revised version with a new “Effective Date” on our website.

If you have questions about this Privacy Policy or about our SMS practices, you can contact us at Omelyana Towing, LLC by email at admin@omelyanatowingllc.com or by phone at (425) 236-7706 .